Privacy Policy

This policy explains how True Ledger Accounting collects, uses and protects personal information submitted through this website (trueledgeraccounting.com.au). It doesn't cover how we handle information for existing clients under a separate engagement — that's governed by our client engagement terms and professional obligations as a CPA-affiliated practice.

Information we collect

When you submit an enquiry through our contact form, we collect:

• Your name and email address (required)
• Your phone number, business name, and details of what you need help with (optional, if provided)
• Any message or details you choose to include about your enquiry

We also automatically collect general website usage data through Google Analytics, such as pages viewed, approximate location (city/region level), device and browser type, and how you arrived at the site. This data is aggregated and isn't used to personally identify you.

How we use your information

• To respond to your enquiry and discuss the support you're looking for
• To understand how visitors use this website, so we can improve its content and structure
• To maintain reasonable business records of enquiries received

We don't use contact form submissions for unsolicited marketing, and we don't sell or trade your personal information to third parties.

Third parties that process data on our behalf

• Cloudflare — hosts this website and processes web traffic to serve pages to your browser.
• MailChannels — delivers contact form submissions from our website to our email inbox.
• Google Analytics — collects aggregated website usage data as described above.

Each of these providers processes data according to their own privacy and security practices as part of delivering these services to us.

Cookies

Google Analytics sets cookies in your browser to distinguish between visitors and measure site usage. You can disable cookies through your browser settings at any time; doing so won't affect your ability to browse this website or submit an enquiry.

Data retention

We retain contact form enquiries for as long as reasonably necessary to respond to you and to keep appropriate business records, after which they may be deleted or archived.

Accessing or correcting your information

If you'd like to access, correct, or request deletion of personal information you've submitted through this website, contact us at info@trueledgeraccounting.com.auor through our contact form.

Security

We take reasonable steps to protect personal information submitted through this website. However, no method of transmission over the internet is completely secure, and we can't guarantee absolute security of information you send to us online.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the tools we use on this website. The date at the top of this page reflects the most recent update.

Questions

If you have any questions about this privacy policy or how we handle your information, contact us at info@trueledgeraccounting.com.au.